Cancellation & Refund Policy
At First Class Enterprise LLC, we value our customers’ time and our scheduling commitments. Please review our cancellation and refund policy below.
Deposits
Deposits made for appointments, specialty orders, rentals, or custom services are generally non-refundable unless otherwise stated in writing. Deposits secure labor time, inventory allocation, and scheduling availability.
Appointment Cancellations
Customers must provide at least 24 hours notice to cancel or reschedule an appointment. Failure to provide sufficient notice may result in forfeiture of the deposit.
No-Show Policy
Customers who fail to appear for a scheduled appointment without notice may lose their deposit and may require a new deposit to rebook.
Custom Orders & Special Materials
Custom materials, special-order products, wraps, tint film, lighting kits, or personalized items are non-refundable once ordered or installed.
Refund Eligibility
Refunds may be considered only if services were not rendered, a billing error occurred, or the issue is verified and approved by management. Refund requests must be submitted within 7 days of service completion.
Non-Refundable Services
- Completed labor/services
- Installed products/materials
- Diagnostic fees
- Booking fees
- Custom or special-order items
Chargebacks
Customers agree to contact First Class Enterprise LLC prior to initiating a chargeback or payment dispute so both parties can attempt to resolve the matter professionally. Fraudulent chargebacks may be disputed with supporting documentation, invoices, signed agreements, and communication records.
Contact
For cancellation or refund requests, contact:
First Class Enterprise LLC
Email: support@firstclassenterprisellc.com